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How to add an entry (relation) to SearchAndFind, including callHandling/forwarding #149Question or Case description This guide describes how to add an entry (relation) onto a SearchAndFind system. When a call is started, a dialplan/dialrule can b…How to apply a theme to the CoCoS management Environment #160Question or Case description CoCoS can use a customized theme for it's management. By default, the selected CoCoS management theme is not applied to the login …How to configure alternate rules/forwards when dialing to a relation/contact. #151Question or Case description This guide describes how to configure a relation/contact at CoCoS, so schedules or more advanced options can be used to create con…How to configure callHandling based on a received buttonpress from an intercom #150Question or Case description This guide describes how to configure CoCoS in order to handle a buttonpress, received from an intercom-station. Based on the rece…How to configure DTMF action #23Description This guide describes how to configure a DTMF (Dual-Tone Multi-Frequency) action on an intercom station. A DTMF action allows the system to respond …How to configure IAX Connection #185Question or Case description This article explains how to configure an IAX connection between a CoCoS environment and an external PBX system. An IAX connection…How to configure outgoing call routes #140Question or Case description To make outbound (external) calls through your PBX system, you need to configure outgoing call rules. These rules define which cal…How to Control a Relay on a Commend ET908H SIP using a CoCoS Script #176Case description To control an output on a Commend ET908H device we can use the Commend ET908H API. To enable the API / webhooks on the ET908H please consult t…How to control an Output on a MOXA ioLogik using a CoCoS Script #22Please use the custom device type "Moxa ioLogik" instead. Introduction This use case describes how to configure a (CoCoS) script for controlling outputs on a M…How to control an Output on a MOXA ioLogik using the CoCoS MOXA connector #144Question or Case description This article describes how to configure and control outputs on Moxa ioLogik devices using the new device connector in CoCoS.The co…How to create a call group (Dial to multiple numbers) #31Description Dialing to a callgroup (multiple numbers in) a nut shell In CoCoS it's possible to configure calling to multiple intercom and phone-numbers in 3 di…How to create a call sequence (Dial to multiple numbers) #30Description Dialing to a callgroup (multiple numbers in) a nut shell In CoCoS it's possible to configure calling to multiple intercom and phone-numbers in 3 di…How to start a packet capture #146Description This article explains how to start, stop, and download a packet capture within the CoCoS platform.A packet capture allows you to record network tra…Sent data could not be applied onto this device #177Symptoms When saving a device an error occures saying: "Sent data could not be applied onto this device", see also the example below: Affected CoCoS version(s)…How-to Install CoCoS v5 on Debian 12 #153This manual describes the installation process of CoCoS on Debian 12. Installation on other Linux distributions is considered custom work and will be supported…How-to Install Debian 12 for CoSoS #162Installation of Debian 12 Linux Source Image For installation normaly the Debian NetIso which can be found at https://www.debian.org/CD/netinst/#netinst-stable…How-to Install Debian 13 for CoSoS #163Debian 13 is not yet supported by the installer for CoCoS v5.How-To Install Ubuntu 24.04LTS for CoCoS #181How-To Install Ubuntu 26.04LTS for CoCoS #180Ubuntu 26.04LTS is not yet supported by the installer for CoCoS v5.System Requirements #161The performance and requirements vary per solution. Real-time industrial solutions require more performance then a simple local smal intercom server. The follo…Analyzing and Resolving Call Failures #44Symptoms Calls made from an intercom (or a group of intercoms) consistently fail, or a call that should have succeeded is marked as "Not Answered," "Failed," o…Calls Start but Only One Side Is Connected #145Symptoms When starting a call, especially from a button, the call appears to connect, but: The person who receives the call hears nothing from the person who s…Calls That Stay Open After Intercom Hang-Up #40Symptoms When making a call between intercoms (usually from a substation to a main station), the call remains open after one intercom has hung up or disconnect…CoCoS Client requires login #42Symptoms A CoCoS Client isn't booting/is stuck on the login screen after boot. Related symptoms CoCoS client login screen CoCoS client not starting application…Creating relations is blocked due to lack of delegation-rules/groups. #142Symptoms Creating a new relation (as system user/administrator) is blocked due to the lack of delegation rules/groups. When trying to save the relalation, the …Found and repaired missing configurations for '1' devices and/or trunks. #183Symptoms Describe the symptoms in a single sentence readable for simple users and try to use words a user would search for. Related symptoms Add related sympt…Intercom Not Registering (Device Not Available) #179Symptoms The intercom device does not register in CoCoS and remains in a not available state. Ping is successful but the device is not available Ping is unsucc…No camera video during conversation using SIP intercom stations #159Symptoms The intercom is online and connected; calls can be made, but there is no video signal. Cause Bug in Asterisk Connector v5.4.2 The disruption of the vi…SIP Intercom Appears Registered But Is Not Available in CoCoS #43Symptoms Your intercom looks like it’s working and says it’s registered, but in CoCoS it still shows as error, disconnected, or no status. Related symptoms You…Troubleshooting Call Recording Not Started Or Shown #143Symptoms Call recordings are enabled, but they do not appear in the call history. Related symptoms Call recordings not started. Call recordings started, but th…Troubleshooting TLS Transport Registration Issues in Intercom #41Symptoms The intercom is correctly configured but fails to register with the server. Related symptoms The intercom displays an error indicating it is unable to…Unstable Intercom Connection Despite Stable Network (Ping OK) #178Symptoms The intercom device status continuously changes between "Available" and "Disconnected" even though the device is reachable on the network. Related sym…Verifying DTMF Output Switching Functionality #10Symptomes During a call, pressing the 1 key (or any other configured key) on the receiving phone or intercom does not result in the expected behaviour, such as…Verifying Script Functionality #19Symptoms A script fails to execute if there are syntax errors or runtime issues, such as missing variables or incorrect logic. It can also fail if the script i…Verifying Trigger Functionality #34Symptoms Triggers are used to automate actions like opening a door or sending a notification — when they don’t work, it’s often due to incorrect conditions or …Setup 2N intercom for dailing via CoCoS Call Handling (Button.0) #188Introduction This article explains how to configure a 2N intercom device, such as a 2N IP Audio Kit or 2N IP One, so that a single physical button can call a C…Setup Commend ET908H or IM3 for dailing via CoCoS Call Handling (Button.0) #21Introduction Using devices like the Commend ET908H and Command IM3, it is possible to perform a post-dial action on available outputs via a web request. This u…SIP Intercom Calling to multiple targets (subscriber) by the touch of a button #33Introduction It's possible to use a variaty of devices (sip endpoints) to perform a post-dial action activating a call group or call sequence. This use case de…SIP Intercom Calling via Dial Button (button.0) #18Introduction It's possible to use a variaty of devices (sip endpoints) to perform a post-dial action on available outputs via a web request. This use case desc…